Shopping Cart

Your cart is empty.

Skip to content

Return, Replacement, & Refund Policy

We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 7 days of delivery with details at help@theindusvalley.in

You can initiate refund / replacement request here - 

Request Return / Replacement 

What is the general return policy on The Indus Valley?

7 Day Return Policy. 
We offer you complete peace of mind while ordering at The Indus Valley – you can return all items within 7 days of receipt of goods.

Please ensure that the product is unused & the tags, boxes / other packaging is intact. 

For pre-paid we will reverse the payment to the source. In case of COD, we do a NEFT payment in the registered name of the customer.

What should I do if I receive a damaged item, wrong product or missing units in my order?

If an item is damaged or missing or incorrect, please send a photo of the outer packaging and products received to our customer care.

Reach us at help@theindusvalley.in or call us on 9566014446 within 7 days of receipt of the product.

We will issue either a full refund, or a different item in exchange, as per your request. 

Can I cancel the order?

You can cancel an order within 3 hours of placing the order.

You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.

Will I get a refund if I don't get a replacement/exchange as requested?

Replacements/Exchanges are subject to availability of stock with the seller.

If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.

Section
Drop element here!

SUBSCRIBE FOR NEWSLETTER

Never miss the opportunity to get a ‘taste’ of our updates!

Showing {{totalHits}} results Results for "{{ truncate(query, 20) }}"
Powered by SearchTap
Sort by
{{ currencySymbol }} {{ getPrice(product.price) }} {{ currencySymbol }}{{ getPrice(product.discounted_price) }}
{{ currencySymbol }} {{ getPrice(product.price) }} - {{ currencySymbol }}{{ product.variantCompareAt }} {{ currencySymbol }}{{ getPrice(product.discounted_price) }} - {{ currencySymbol }}{{ product.variantPrice }}
{{ product.title }}
  • Sort by
Filter by
Sort by
Filters

{{ filter.title }}

No results found for '{{ truncate(query,20) }}'. Look for other items in our store

Try clearing some filters or try searching some other keywords

Checkout Some of our Bestselling Products

{{ currencySymbol }} {{ getPrice(product.price) }} {{ currencySymbol }}{{ getPrice(product.discounted_price) }}
{{ currencySymbol }} {{ getPrice(product.price) }} - {{ currencySymbol }}{{ product.variantCompareAt }} {{ currencySymbol }}{{ getPrice(product.discounted_price) }} - {{ currencySymbol }}{{ product.variantPrice }}
{{ product.title }}

Oops!!! Something Went Wrong

Please, try reloading page or go back to Home page