Return, Replacement, & Refund Policy

We want you to love the products that you buy from us. In case you have concerns related to your purchase, drop us a mail within 7 days of delivery with details at help@theindusvalley.in

You can initiate refund / replacement request here - 

How to Place a return & replacement request

What is the general return policy on The Indus Valley?

7 Day Return Policy. 
We offer you complete peace of mind while ordering at The Indus Valley – you can return all eligible items within 7 days of receipt of goods.

We care about your safety and hygiene, and we're happy to accept returns on unused cookware products. Please ensure that the product is unused & the tags, boxes / other packaging are intact.

For stainless steel cookware, refunds or replacements are only available for issues like size mismatches, dents, or broken/missing parts.

We do not allow refunds or replacements for correctly delivered products. Please ensure you check all product specifications before purchasing to avoid any inconvenience.

This policy helps keep all our products in perfect condition. We hope you understand and cooperate with us on this. If you have any questions or need more information, our friendly customer service team is ready to help.

Thank you for choosing us and for supporting our commitment to a safe and healthy community. For pre-paid orders, we will reverse the payment to the source. In the case of COD, we will do a NEFT payment in the registered name of the customer.

What should I do if I receive a damaged item, wrong product or missing units in my order?

If an item is damaged or missing or incorrect, please send a photo of the outer packaging and products received to our customer care.

Reach us at help@theindusvalley.in or call us on 9566014446 within 7 days of receipt of the product.

We will issue either a full refund, or a same item in exchange, as per your request. 

Can I cancel the order?

You can cancel an order within 3 hours of placing the order.

You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.

Will I get a refund if I don't get a replacement/exchange as requested?

Replacements/Exchanges are subject to availability of stock with the seller.

If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.