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Return, Replacement, & Refund Policy
What is the general return policy on The Indus Valley?
7 Day Return Policy.
We offer you complete peace of mind while ordering at The Indus Valley – you can return all items within 7 days of receipt of goods.
Please ensure that the product is unused & the tags, boxes / other packaging is intact.
For pre-paid we will reverse the payment to the source. In case of COD, we do a NEFT payment in the registered name of the customer.
What should I do if I receive a damaged item, wrong product or missing units in my order?
If an item is damaged or missing or incorrect, please send a photo of the outer packaging and products received to our customer care.
Reach us at firstname.lastname@example.org or call us on 9566014446 within 7 days of receipt of the product.
We will issue either a full refund, or a different item in exchange, as per your request.
Can I cancel the order?
You can cancel an order within 3 hours of placing the order.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.
Will I get a refund if I don't get a replacement/exchange as requested?
Replacements/Exchanges are subject to availability of stock with the seller.
If the product is out of stock or a replacement/exchange cannot be issued, full refund will be provided on successful pick up of the product at no extra cost.
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