Grievance Redressal Mechanism

The Indus Valley is duty bound to provide fair treatment to our Consumer and Consumer grievances.

What does "Grievance" mean?
Grievance means any issue related to the product/service which has been availed by the consumer from the Indus Valley platform and consumer is seeking resolution for the same.

In case of any query or complaint the Consumer can approach and reach out to us through:
Mail: help@theindusvalley.in
Phone: +91-9940163963

If your query / complaint not resolved needs to be escalated: As per the applicable laws, The Indus Valley has appointed a “Grievance Redressal Officer” or “Nodal Contact Person” to address your grievances.

Here are the details for Grievance Redressal Officer:
Mr. Santha Seelan Karunagaran,
Senior Manager – Customer Experience,

Good Roots Kitchenware Private Limited,
7th Floor, No. 232/1, KG 360 IT Business Park, MGR Salai, North Veeranam Salai, OMR Bypass road, Perungudi, Chennai, Tamil Nadu: 600096, India

Email: grievance@theindusvalley.in
Contact: +91- 9551682485

Time: Mon - Sat (10:00 - 18:00)

Here are the details for Nodal Contact Person:

Mr Vinu Vasudevan,
Good Roots Kitchenware Private Limited,
7th Floor, No. 232/1, KG 360,
IT Business Park,MGR Salai, North Veeranam Salai, 
OMR Bypass road, Perungudi, Chennai, Tamil Nadu: 600096, India