FAQs on Shipping and Tracking

Q. How will I know that my order has been placed?

A. Once you have ordered from our website, you will receive a confirmation email and SMS. We pack and ship all orders within 24 hours from your nearest warehouse.

You will receive a notification on email and SMS when your order is Dispatched. The notification will have tracking link. You can get Live updates with the link.


Q. How to track my order?

A. You can track your order using this link: https://theindusvalley.clickpost.in/

Then enter your Order ID or Tracking ID and click the Search icon.


Q. What is the expected delivery time? 

A. Typically, your Order will be delivered within 4-7 days from the date of placing order.

Delivery time may vary depending upon the shipping address. 


Q. How will I know the status of my product delivery?

A. You will receive a notification of ‘Out for Delivery’ in email and SMS with the courier partner details. 

On successful delivery you will receive a notification of Delivery Feedback Request in email and SMS. Please take a minute to rate your experience. It helps us to improve our services.


Q. Do you deliver outside India? 

A. No. Currently, we don’t deliver products outside India.